IP Telephony

Avaya Contact Center Select

A robust, multichannel contact center solution, fully integrated with the Avaya IP Office™ Platform

Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and anticipate, automate and accelerate customer interactions while improving agent efficiency to reduce cost. Every agent has inbound and outbound voice capabilities.

The blended multichannel capabilities of Avaya Contact Center Select intelligently route multichannel contacts (voice—inbound and outbound, email, web chat, SMS and fax) to the most appropriate resource. By creating a complete view of the customer and the context of their interaction, businesses and organizations can proactively manage the customer experience in a way that consistently delivers a superior level of engagement.

Avaya Contact Center Select allows users to automatically dial-out to customers, combines historical and real-time contextual customer information to help improve the quality of interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver superior customer experiences and drive sustainable business growth.