IP Telephony
Avaya 1600 Series IP Devices
Overview
For businesses with basic communications needs, the 1600 Series IP Deskphones deliver familiar features at an attractive price point. They are ideal for office, branch, and call center use, and can be deployed alongside other Avaya phones, ensuring that all employees have exactly the functionality they need.
The 1600 Series combines the features of traditional and IP phones, delivering capabilities often found in higher-priced devices. All models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. They can support from three to 16 line appearance/feature keys and display up to four lines.
Product Details
The 1600 Series IP Deskphones are cost-effective IP Deskphones designed to support four user profiles: Walkup, Everyday, Navigator, and Call Center.
- Walkup users use phones in locations such as common areas in offices, stockrooms, lobbies, or drop-in desks. Users are building visitors, employees, or even customers who need a phone with a simple, familiar interface.
- Everyday users typically rely on several forms of communication, including voice and email. While Everyday users require a quality telephone, they rarely receive more than five or six calls per day. Cubicle workers, and sales staff within a retail store, are examples of Everyday users.
- Navigator Users (Receptionists including those in the Branch and admins) are people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout a typical day.
- Call Center Agents are interfacing with customers throughout each work shift - and spend the majority of their time in conversation on the deskphone. Call Center Agents require specific ACD features to be available from their deskphone.
1603-I and 1603SW-I IP Deskphone
For Walkup users and Everyday users: the 1603-I and 1603SW-I IP Deskphones. The Avaya 1603-I and 1603SW-I IP Deskphones are designed for the Walkup user and the Everyday user. They’re ideal for locations such as common areas in offices, stockrooms, lobbies, or drop-in desks. Visitors—including customers—are examples of Walkup users who need a phone with a simple, familiar interface. It’s also perfect for the Everyday phone users for whom a phone is not the one critical piece of their communication needs. For Avaya IP Softphone users on Communication Manager and Phone Manager application users on IP Office, this is the perfect desktop companion.
- Supports 3 administrable feature buttons.
- Each button includes dual LED’s (red, green) providing explicit status for the user.
- Includes fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute.
- 2-way speakerphone.
- 2 lines by 16 character display, backlit for easier viewing in all lighting conditions.
- Secondary Ethernet 10 / 100 port for a collocated laptop or PC available on the 1603SW-I.
- SIP Support on the 1603SW-I provides a low cost basic SIP phone option and integration with the Avaya Aura™ environment.
1608-I IP Deskphone
For Everyday users: the 1608-I. Everyday users typically rely on several forms of communication including voice and email—and while they require a quality telephone, their telephone use is relatively light or straight-forward in nature. Cubicle workers and sales staff within a retail store are examples of Everyday users for whom the 1608 delivers a productivity-enhancing telephone.
- Supports 8 administrable feature buttons.
- Each button includes dual LED’s (red, green) providing explicit status for the user.
- Includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute.
- Includes high quality, 2-way speakerphone.
- Supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
- 100 number capacity contacts and call log applications that can enhance productivity and personalization.
- Context sensitive user interface along with 3 softkeys and a 4-way navigation cluster—ideal for scrolling through the local contacts list or call logs.
- The 3 line by 24 character display is backlit for easier viewing in all lighting conditions.
1616-I IP Deskphone
For Navigators: the 1616-I. The Avaya 1616-I IP Deskphone is designed for the Navigator type user. Receptionists, assistants, and managers are examples of Navigator users—people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout atypical day. For the Navigator user, the 1616-I provides the most 1-touch line / feature / speed-dial buttons without the need to scroll through on-screen lists.
- The Avaya 1616-I IP Deskphone supports 16 administrable feature buttons on the phone itself—and a 32-button expansion model provides access to a total of 48 feature keys or speed dial buttons.
- Each of the buttons features a dual LED (red, green) providing explicit status for the user.
- For a familiar look and feel, the 1616-I includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold and mute.
- In addition, the 1616-I includes a high quality 2-way speakerphone, and supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
- Context sensitive user interface along with 3 softkeys and a 4-way navigation cluster—ideal for scrolling through the local contacts list or call logs.
- The viewing angle of the display on the 1616-I is adjustable and measures 4 lines by 24 characters.
- Additional caller related information is displayed with active appearances for easier call handling.
- The display is backlit for easier viewing in all lighting conditions.
Get more for less
The 1600 Series offers telephone features not typically found in similarly priced models. These include backlit displays, support for multiple call appearances, a two-way speakerphone, dual-lamp LEDs, fixed feature keys, and a context-sensitive user interface with soft keys.
Reduce transition and training time
For employees accustomed to traditional digital telephones, these models offer a familiar user interface—including context-sensitive displays and fixed keys for conference, transfer, and hold. This improves productivity and eases the upgrade process.
Make a lasting investment
The 1600 Series IP Deskphones deliver security, reliability, and performance.
Common Value Edition Telephone Features:
Each line button includes dual LEDs (red, green) providing explicit status for the user. For a familiar look and feel, these telephones include several fixed feature keys for common telephone tasks including conference, transfer, drop, hold and mute.
The display on all phone models is backlit for easier viewing in all lighting conditions.
A high quality two-way speakerphone. Full duplex on Avaya Communication Manager.
The Avaya 1603-I & 1603SW-I IP Deskphone:
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- Designed for Walkup and Everyday user profiles (this telephone is especially practical when used in conjunction with the Avaya IP Softphone on Communication Manager or Phone Manager application on IP Office).
- Supports 3 line appearances/feature keys.
- The display on the 1603-I and 1603SW-I measures two lines by 16 characters.
- The 1603SW-I supports all the same features of the 1603-I but also includes an extra 10/100 Ethernet port for a collocated laptop or PC.
- SIP protocol support (1603SW-I only)
The Avaya 1608-I IP Deskphone:
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- Designed for the Everyday user profile.
- Supports eight line appearances/feature keys.
- Support for a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
- A context-sensitive user interface, three softkeys, and a four-way navigation cluster for scrolling through local contact lists or call logs.
- The display on the 1608-I IP Deskphone measures three lines by 24 characters.
The Avaya 1616-I IP Deskphone:
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- Designed for the Navigator user profile and managers needing one-touch access and a large display.
- Supports 16 line appearances/feature keys on the phone itself and includes a 32-button expansion model, which provides access to a total of 48 feature keys and speed dial buttons.
- Support for a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
- A context-sensitive user interface, three softkeys, and a four-way navigation cluster for scrolling through local contact lists or call logs.
- The display on the 1616-I IP Deskphone has an adjustable viewing angle and measures four lines by 24 characters.
- Additional caller related information is displayed with active appearances for easier call handling.
Avaya one-X® Deskphone 1600 Series Value Edition
Avaya 1603-I and 1603SW-I IP Deskphones are cost effective IP Telephones that deliver familiar features at an attractive price point for customers with basic communications needs. Designed with the reliability you expect from Avaya, the 1603-I and 1603SW-I provide critical features and capabilities not often found in competitively priced models. Part of the 1600 Series IP Deskphones, these models combine traditional telephone features such as LED lights and fixed feature buttons (e.g. conference, transfer, hold) with the latest in user experience features such as softkeys, a navigation wheel and a context sensitive user interface in select models. They also offer as a standard: 2-way speakerphones, backlit displays and multi-line capabilities.
1603
1603SW
1608