Engagement is More than Meetings.

Interpersonal connections with customers require a different kind of communications solution. Advanced end-to-end workflows and integrations are key to powering seamless, high-impact video experiences for long-term, high-value customer relationships.

Advising
Build trust that drives long-term business value via video chat and document sharing with your customers.
Remote Expertise
Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.
Contact Center
Escalate high-value cases and customers to video-enabled agents for more effective resolution.
Point of Sale
Reduce wait times and offer access to more services and resources through video-enabled kiosks.

Features and Benefits

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Make it Easy to Escalate to Video
Bridge the gap between online convenience and interpersonal connections by making it simple for your customers to connect with your organization over video, right from your website, mobile app, or in-branch kiosk.

Get the Right Customers to the Right Experts
Efficiently handle a wider variety of inbound calls by matching agent skills to customer needs. VidyoEngage helps you operationalize a strategy to assign incoming calls to the most suitable customer care agent, instead of simply choosing the next available agent.

Use Waiting Time Wisely – Deliver a Message
While your customer waits in a queue for the next available agent, automatically stream a video tailored to the situation. Whether it’s your latest marketing video or an advertisement, streaming video helps them pass the time and connect with your brand.

Enable Immediate Feedback and Measurement
Post-call surveys empower your customers to express their satisfaction or disappointment. Simple-to-click star ratings, multiple choice or free text fields allow your organization to gather valuable insights from customer-provided data.

VidyoEngage™ Datasheet (PDF 254.5KB)

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